Last Updated: August 22, 2026
At KAWAY, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be entitled to return the product and receive a refund in accordance with this Refund & Returns Policy and applicable consumer protection laws.
Website: www.kaway.cloud
Company: HAPPY di A. A. B.
Registered Address: Via Rondissone 32, 10035 Mazzè (TO), Italy
Email: kaway.cloud@gmail.com
1. RIGHT OF WITHDRAWAL
If you are a consumer purchasing from the European Union, you generally have the right to withdraw from your online purchase within 14 days without providing a reason.
For products, the 14-day period begins on the day you, or a person designated by you other than the carrier, receives the goods. For orders delivered in multiple shipments, the period generally begins when you receive the last product.
To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires.
Please contact:
Email: kaway.cloud@gmail.com
Please include:
- Full name
- Order number
- Product(s) you wish to return
- Reason for return, if you wish to provide one
You are not required to provide a reason when exercising your statutory right of withdrawal.
2. RETURN CONDITIONS
Returned products should be sent back without undue delay and, where possible, within 14 days after notifying us of your withdrawal.
Products should be returned:
- In a condition suitable for resale.
- With all original accessories.
- With the original packaging where reasonably possible.
- With manuals, labels and other included materials where applicable.
- Without unnecessary damage or modification.
You may handle the product only to the extent necessary to establish its nature, characteristics and functioning.
You may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary to inspect and test the product.
3. RETURN SHIPPING COSTS
Unless otherwise stated by KAWAY, the customer is responsible for the direct cost of returning the product when exercising the right of withdrawal.
If a product is defective, damaged, incorrect or does not conform to the order, different rules may apply. Please see Section 6 – Defective or Incorrect Products.
4. REFUNDS
Once your withdrawal has been validly exercised, KAWAY will reimburse the payments received from you, including the applicable standard delivery costs.
We may withhold the refund until we receive the returned product or until you provide evidence that you have sent it back, whichever occurs first.
Refunds will normally be issued using the same payment method used for the original transaction, unless you expressly agree to another method.
We will not charge you any additional fee for processing the refund.
If you selected a more expensive delivery option than the least expensive standard delivery option offered by KAWAY, the additional delivery cost may not be refundable where permitted by applicable law.
5. WHEN WILL I RECEIVE MY REFUND?
Once your returned product has been received and processed, we will confirm the status of your refund.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
We recommend keeping your return shipment tracking information until your refund has been completed.
6. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
Your statutory consumer rights are not affected by this policy.
If a product purchased from KAWAY is:
- Defective;
- Damaged upon delivery;
- Incorrect;
- Missing components;
- Not as described;
- Or does not conform to the contract,
please contact us as soon as possible at:
Please provide:
- Order number;
- Description of the problem;
- Photos or videos of the product, where appropriate;
- Photos of any visible shipping damage, where applicable.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, price reduction or refund.
Where a statutory remedy applies, KAWAY will handle the return and related costs in accordance with applicable law.
7. PRODUCTS DAMAGED DURING SHIPPING
If your package arrives visibly damaged, we recommend documenting the condition of the package before opening it.
If the product itself is damaged, contact:
Please provide photographs of:
- External packaging;
- Shipping label;
- Damaged product;
- Internal packaging.
We will assess the situation and provide the appropriate solution in accordance with applicable law.
8. NON-RETURNABLE PRODUCTS
The statutory right of withdrawal does not apply to certain categories of products or circumstances established by law.
Depending on the products sold by KAWAY, these may include, where applicable:
- Clearly personalised or custom-made products;
- Products made according to the customer’s specifications;
- Sealed products that cannot be returned for health or hygiene reasons once opened;
- Sealed software, audio or video products once unsealed;
- Digital content where performance has begun after the customer expressly agreed to lose the right of withdrawal;
- Other products or services falling within statutory exceptions.
Where an exception applies, it will be communicated to the customer as required by law.
9. PERSONALISED PRODUCTS
For personalised products, including products customised with names, images, text, logos or other customer-specific information, the statutory right of withdrawal may not apply where the product falls within the applicable legal exception for clearly personalised goods.
This does not affect your statutory rights concerning defective or non-conforming products.
10. SALE AND DISCOUNTED PRODUCTS
Products purchased during sales, promotions or special offers are subject to the same statutory consumer rights as products purchased at the regular price.
A discount does not remove your legal rights concerning defective or non-conforming products.
11. EXCHANGES
KAWAY does not guarantee direct exchanges for products that are simply no longer wanted.
If you wish to change a product, you may return the original product in accordance with the applicable return procedure and place a new order.
This does not affect your statutory rights in relation to defective or incorrect products.
12. ORDER CANCELLATION BEFORE SHIPMENT
If you wish to cancel an order before it has been shipped, contact us as soon as possible at:
We will make reasonable efforts to cancel the order before shipment.
If the order has already been shipped, you may instead exercise your applicable right of withdrawal after receiving the product.
13. HOW TO START A RETURN
To request a return, contact:
KAWAY
Email: kaway.cloud@gmail.com
Please use the subject:
RETURN REQUEST – [ORDER NUMBER]
Include:
Full Name:
Order Number:
Product:
Reason for Return:
Our customer service team will provide the appropriate return instructions.
Do not send products to the registered business address unless KAWAY specifically instructs you to do so.
14. REFUNDS FOR PROMOTIONAL OFFERS AND BUNDLES
If an order includes a promotional discount, bundle discount, free gift or other promotional benefit, the refund may be calculated based on the actual amount paid for the returned product(s), taking into account the applicable promotional conditions.
Where a promotional offer required the purchase of multiple products, returning part of the order may affect the promotional price.
15. GIFT ORDERS
If a product was purchased as a gift, the refund will normally be issued to the original purchaser and using the original payment method, unless otherwise required by applicable law.
16. FRAUDULENT OR ABUSIVE RETURNS
KAWAY reserves the right to investigate suspicious or fraudulent return activity.
Nothing in this section limits or excludes any statutory consumer rights.
17. CHANGES TO THIS POLICY
KAWAY may update this Refund & Returns Policy from time to time to reflect changes in:
- Our services;
- Our products;
- Our return procedures;
- Applicable laws and regulations.
The latest version will always be published on this page.
18. CONTACT US
If you have any questions regarding returns, refunds or your consumer rights, please contact us:
KAWAY
Company: HAPPY di A. A. B.
Registered Address: Via Rondissone 32, 10035 Mazzè (TO), Italy
Email: kaway.cloud@gmail.com
Website: www.kaway.cloud
We’re here to help make your KAWAY shopping experience simple and stress-free.